Emare Chivaox is a small business that is owned and operated by one woman.  I used my hard-earned money from my previous career to start this business and take pride in everything I created to uplift the marginalized community to which I belong.  As a millennial, I understand what it is like to grow up in fomo (fear of missing out) culture; however, this cannot be the basis for a customer to request a refund from Emare Chivaox after making an impulsive purchase.  Please review our website and all the policies prior to your purchase, to ensure you make an informed decision before you spend your hard-earned money.   

Ordering

1.1 You must create a customer account to place an order.

1.2 You cannot change your address once your order has been placed.  If you request an address change after an order has been placed, your order will be canceled and you will receive a refund.

1.3 If your order is flagged by a fraud prevention tool as high-risk, your order will be canceled and a refund will be issued.  If you believe this has been done in error, please contact us at orders@emarechivaox.com.

1.4 You will receive an order confirmation email when your order has been successfully placed.

1.5 All orders will be processed within 3-5 business days, which excludes weekends and holidays.  For example, if the 5th day falls on a Saturday or Sunday, the order will be processed by the following Monday, which is the next business day.  

1.6 If you placed an order and have not received an order confirmation email within 5 business days, please contact us immediately at orders@emarechivaox.com.

Refunds/Exchanges

2.1 All sales are final, which means no refunds will be issued, unless there is a product defect or Emare Chivaox sends the wrong product.

2.2 If you believe you were sent the wrong product or your product contains a defect, please contact Emare Chivaox within 48 hours of the date your order is delivered to your location (based on the delivery confirmation date provided by the shipping carrier) at orders@emarechivaox.com.

2.3 Emare Chivaox does not allow exchanges for any reason, including a customer ordering the wrong size. Please refer to the size chart to determine the product measurements.  

Shipping

3.1 All orders will be processed and shipped within 3-5 business days, which excludes weekends and holidays.  For example, if the 5th business day falls on a Saturday or Sunday, the order will be processed by the following Monday. 

3.2 Once your order has been processed, it will be tendered to the shipping carrier no later than the 5th business day after your order was placed.  You will receive an estimated shipping date when the carrier processes your item in their system, which could take up to 48 hours after we drop it off.

3.3 You will receive a shipping confirmation email when your order has been shipped, which will contain a tracking number for your order.  Please refer to the tracking number to determine your shipping status with the carrier.    

3.4 Once an order has been tendered to a shipping carrier, Emare Chivaox is no longer responsible or liable for the package.  

3.5 Emare Chivaox has no control over when you will receive your package or the condition in which it will arrive, after it has been provided to a shipping carrier.

3.6 If any issues arise with shipping after the package has been tendered to a shipping carrier, please contact the shipping carrier to address the issue.

3.7 If your order was delivered to the shipping address you provided when you ordered, but you claim you did not receive it, please contact the shipping carrier to address this concern.

3.8 Shipping is a flat rate of $9.00.

3.9 We only ship to addresses in the United States (excluding PO and APO boxes).  Please check back for updates on this policy, as we plan to expand our shipping locations as we grow.

**If you still have questions after reviewing our Store Policies, please contact Emare Chivaox at releaseyourcape@emarechivaox.com.  We will do our best to get back to you as soon as possible.**